Are you seeking an exciting opportunity to join a passionate, growing, and dynamic team of professionals who support patients?

A Specialist I, QA works at the direction of the Team Lead II, QA to monitor the quality of revenue cycle account work and compliance with client SOPs.

What’s Attractive to the Right Candidate?

• Knowtion Health is a growing firm in a growing industry. Our status as a leader in this industry means that we have the resources to invest in the business and to innovate.
• Our business is intensely competitive and is constantly evolving. We quickly identify new challenges and develop solutions, so you won’t simply be doing what was done last year. Our new employees are frequently pleased and surprised by how quickly we make decisions and adapt to market conditions.
• Knowtion Health culture is inviting and competitive, embracing challenge and celebrating accomplishment; dedicated colleagues striving to provide quality results that have lasting impact.

The Opportunity:

• Self-motivate to monitor quality of account work within virtual business office environment.
  • Including, but not limited to calls, correspondence, and database entries to ensure that each team member’s performance meets Knowtion Health standard.
• Respectfully monitor implementation of client specific protocols and procedures
• Prepare professional review documents analyzing each team member's verbal, written and database proficiency.
• Meet with Assistant Directors and Team Leaders to provide regular updates regarding team member performance, providing retraining recommendations when appropriate.
• Demonstrate expertise with Artiva database as necessary to review account quality.
• Identify and communicate patterns and trends in team member work to recommend remediation training.
• Identify team members that demonstrate above average expertise for acknowledgement of excellence.
• Proactively communicate concerns to supervisor for resolution
• Provide feedback as necessary to ensure efficient revenue cycle recovery.

What you bring:

• Experience with Artiva, Box, Microsoft Word and Excel preferred.
• 2 years with Knowtion Health
• QA’s 90% or above
• Significant experience with claims resolution and implementation of client SOPs
• Self-Motivated and Self-Disciplined
• Organized and attentive to detail
• Effective written and verbal communication skills
• Ability to multi-task, think critically, prioritize, and problem solve independently.

The above statements are intended to provide the general nature and level of work being performed by most people assigned to the position. They are not intended to be an exhaustive list of all responsibilities, duties and requirements.

This position is remote and requires a dedicated, distraction-free work space at home. We offer a competitive benefits package including medical, dental, vision, life insurance, short term disability, long term disability, paid holidays, 401k, and a generous PTO policy.