Are you seeking an exciting opportunity to join a passionate, growing, and dynamic team of professionals who support patients?

The Director, Client Services position is the primary point of contact for clients and serves as the intermediary between clients and operations. The Director, Client Services works with the Vice President, Client Services in order to effectively manage and grow each assigned client relationship.

What’s Attractive to the Right Candidate?

• Knowtion Health is a growing firm in a growing industry. Our status as a leader in this industry means that we have the resources to invest in the business and to innovate.
• Our business is intensely competitive and is constantly evolving. We quickly identify new challenges and develop solutions, so you won’t simply be doing what was done last year. Our new employees are frequently pleased and surprised by how quickly we make decisions and adapt to market conditions.
• Knowtion Health culture is inviting and competitive, embracing challenge and celebrating accomplishment; dedicated colleagues striving to provide quality results that have lasting impact.

The Opportunity:

• Serves as the strategic point of contact for clients and supports organizational growth by providing strategic client direction
• Builds and maintains existing client relationships from daily contacts to decision makers
• Ensures the proper implementation of client projects
• Interacts, as needed, with client management and leadership to answer questions and provide information regarding their current programs and accounts placed to Knowtion Health
• Attends client meetings on-site
• Leads and facilitates client calls to review performance, answer questions from clients, as well as offer suggestions for additional assistance when appropriate
• Monitors placements and revenue for assigned clients in preparation for talking points
• Creates and manages agendas for all client calls; sends to group a minimum of 24 hours prior to call
• Prepares, review for accuracy, and delivers to clients their monthly reports and analytics
• Manages complex issues by collaborating with operations to resolve any workflow, specific account issue, or timeliness of follow-up concerns from client then communicate back to client with resolution or updates
• Manages Aging and Closed reports, escalates any identified issues relating to timeliness of closing accounts and monitors for resolution
• Collaborates with executive leadership to develop strategies to maintain and increase revenue for assigned clients via increasing the scope of current programs (upsell) as well as identification of new opportunities (cross sell)
• Works in tandem with Knowtion Health Client Services Executives to facilitate upsell and cross-sell opportunities

What you bring:

• 4 years of overall professional or leadership level experience
• CRCR certification to be acquired within the first year of employment
• Bachelor's degree or equivalent experience of 4 years in healthcare revenue cycle.
• Ability to oversee the implementation of work plans that meet or exceed client expectations
• Solid written and oral communication skills
• Ability to prioritize and multi-task
• Proficient with Microsoft Office products, with an emphasis in Excel
• Knowledge of and experience with various patient accounting systems
• Experience with low balance protocols and procedures is preferred
• Up to 50% travel required

The above statements are intended to provide the general nature and level of work being performed by most people assigned to the position. They are not intended to be an exhaustive list of all responsibilities, duties and requirements.

This position is remote and requires a dedicated, distraction-free work space at home. We offer a competitive benefits package including medical, dental, vision, life insurance, short term disability, long term disability, bonus opportunities, paid holidays, 401k, and a generous PTO policy.

Knowtion Health gives priority to applicants located in the following states: AR, FL, GA, KY, NC, OH, OK, SC, TN, TX, VA, AL, AZ, IL, IN, KS, MD, MA, MN, PA, WV