Are you seeking an exciting opportunity to join a passionate, growing, and dynamic team of professionals who support patients?
The Senior Manager, Delivery leads the operational performance and execution of multiple service lines, including Professional Underpayments and Interest & Penalties. This role oversees delivery teams to ensure exceptional client outcomes while partnering with cross-functional teams to drive process improvement, consistency, and scalability.
What’s Attractive to the Right Candidate?
- Knowtion Health is a growing firm in a growing industry. Our status as a leader in this industry means that we have the resources to invest in the business and to innovate.
- Our business is intensely competitive and is constantly evolving. We quickly identify new challenges and develop solutions, so you won’t simply be doing what was done last year. Our new employees are frequently pleased and surprised by how quickly we make decisions and adapt to market conditions.
- Knowtion Health culture is inviting and competitive, embracing challenge and celebrating accomplishment; dedicated colleagues striving to provide quality results that have lasting impact.
The Opportunity:
- Lead daily operations for PB Underpayments and Interest & Penalties service lines, ensuring timely, accurate, and compliant execution.
- Oversee workload distribution, quality assurance, and productivity across multiple operational teams.
- Serve as escalation point for complex payer or client issues requiring analytical or contractual interpretation.
- Monitor KPIs such as recovery rate, resolution cycle time, and claim throughput to ensure consistent service delivery.
- Partner with Analytics, Product, and Technology to enhance workflow automation and reporting capabilities.
- Ensure operational compliance with payer contracts, CMS guidelines, and internal standards.
- Maintain familiarity with evolving payer and state regulations that affect reimbursement accuracy.
- Collaborate with Legal and Compliance to manage risk and ensure proper documentation and process adherence.
- Support team expansion and role definition as service lines scale.
- Partner with Client Success and Implementation to provide visibility into performance, outcomes, and emerging payer trends.
- Collaborate with the VP, Delivery to align on strategy, staffing, and process priorities across service lines.
What you bring:
- Bachelor’s degree in Healthcare Administration, Business, or related field (or equivalent experience).
- 7+ years of healthcare revenue cycle management experience, with 3+ years in a leadership role.
- Strong understanding of professional (PB) billing, payer reimbursement methodologies, and contract variance analysis.
- Experience managing multiple operational teams or service lines concurrently.
- Proficiency in claim and remit formats (837/835) and EOB interpretation.
- Demonstrated ability to drive measurable improvements in recovery performance and operational efficiency.
- Proficiency in Excel and RCM platforms (Epic, Athena, or similar).
The above statements are intended to provide the general nature and level of work being performed by most people assigned to the position. They are not intended to be an exhaustive list of all responsibilities, duties and requirements.
This position is remote and requires a dedicated, distraction-free workspace at home. We offer a competitive benefits package including medical, dental, vision, life insurance, short term disability, long term disability, paid holidays, 401k, and a generous PTO policy.
Knowtion Health gives priority to applicants located in the following states: AL, AR, AZ, FL, GA, ID, IN, KS, ME, MI, MO, MS, NC, NM, OK, PA, SC, TN, TX, VA, WI, WV
